- Introduction
Aden cares about your privacy. We process personal data in line with GDPR, the Danish Data Protection Act, and other applicable laws.
This policy explains how we collect, use, store, share, and protect personal data when you use Aden, including aden.space, our apps, workspaces, billing tools, fan tools, integrations, and related services.
Aden is a workspace for artists and music teams to manage music, files, lyrics, credits, splits, releases, and collaboration.
If you use Aden, you accept this Privacy Policy. If you do not agree, please stop using the Services.
Questions: privacy@adenspace.com
- Who We Are
Aden Space ApS Østerbrogade 226, st. 1, 2100 København Ø CVR: 46500016 Privacy: privacy@adenspace.com Support: support@adenspace.com
Aden ApS acts as the data controller for the personal data described in this Privacy Policy, except in cases where we act explicitly as a data processor on behalf of a team, artist, label, manager, or other customer using our Services.
- Scope of This Policy
This policy applies when you:
- Create or use an Aden account.
- Collaborate with others in Aden.
- Upload music, lyrics, artwork, metadata, or documents.
- Connect third-party services.
- Subscribe to updates or marketing.
- Contact support.
- Visit aden.space or use our platform.
- Join beta tests, interviews, or research.
This policy does not cover third-party services outside Aden.
- Controller or Processor
Aden may act as either:
- Data controller, when we decide why and how data is processed, such as for accounts, billing, and analytics.
- Data processor, when a customer uses Aden to manage personal data inside a workspace and we act on their instructions.
If you run a workspace or team, you are responsible for having a valid legal basis for the personal data you upload and manage.
- Personal Data We Collect
We may collect:
- Account data, such as name, artist name, username, email, password hash, profile photo, role, country, language, and timezone.
- Business data, such as billing address, company name, invoicing details, VAT number, and communication preferences.
- Collaboration data, such as team membership, comments, notes, messages, tasks, calendars, and project history.
- Music and content data, such as audio files, lyrics, credits, splits, metadata, release plans, artwork, file names, tags, and version history.
- Rights data, such as artist and collaborator names, PRO details, IPI or CAE numbers, ISRCs, UPCs, and contract or ownership information.
- Payment data, such as subscription status, payment confirmations, and transaction IDs.
- Technical data, such as IP address, browser, device type, app version, logs, crash reports, cookies, and usage data.
- Support data, such as emails, attachments, bug reports, surveys, and interview notes.
We do not store full payment card numbers.
- How We Collect Data
We collect data:
- Directly from you.
- From team members or workspace admins who invite you or upload related information.
- From your activity in Aden.
- Automatically through your use of the Services.
- From third-party services you connect.
- From service providers such as payment or analytics partners.
- From public sources, where relevant and chosen by you.
- Why We Use Data
We use personal data to:
- Provide and operate Aden.
- Manage accounts, workspaces, and collaboration.
- Process subscriptions and billing.
- Support users and fix issues.
- Improve the platform and measure usage.
- Keep the service secure and prevent abuse.
- Communicate important updates.
- Send marketing where allowed.
- Meet legal, tax, accounting, and regulatory obligations.
- Legal Basis
We process personal data based on:
- Contract, when needed to provide the Services.
- Legitimate interests, such as security, analytics, and service improvement.
- Consent, where required, such as for some cookies or marketing.
- Legal obligation, when law requires us to keep or disclose data.
- Legal claims, when needed to establish, exercise, or defend claims.
- If we ever process sensitive data, we will only do so where allowed by law.
- Cookies
We use cookies and similar technologies to run and improve Aden.
We use them for:
- Login and session management.
- Saving preferences.
- Analytics.
- Security.
- Performance monitoring.
- Feature usage measurement.
- Marketing, where allowed.
By using Aden, you automatically accept cookies. Where consent is required, we will ask for it first.
- Analytics
We use analytics to understand how Aden is used, improve features, and detect technical issues.
If analytics requires consent, we will collect it before tracking.
We try to collect only what we need and limit access to that data.
- Payments
Payments may be handled by third-party payment providers or merchant-of-record partners.
They process payment data under their own terms and privacy policies.
Aden only receives limited billing and transaction data needed to manage subscriptions, send invoices, provide support, prevent fraud, and keep records.
Aden does not store or directly process full payment card details. All sensitive payment information is handled securely by our authorized payment partners.
- How We Share Data
We may share personal data with trusted providers, including:
- Hosting and cloud providers.
- Analytics providers.
- Customer support tools.
- Payment providers.
- Email and communication providers.
- Security and authentication providers.
- Lawyers, auditors, insurers, and advisers.
- Authorities, where required by law.
- Buyers or investors during a merger, financing, or sale, under confidentiality protections.
We do not sell personal data.
We do not make private music files or workspace content public unless:
- You choose to share them.
- Sharing is needed for a feature you use.
- We are legally required to do so.
- Music Content and IP
Aden does not own the music or other content you upload.
You or your licensors keep ownership. You give Aden a limited right to host, store, process, back up, display, and transmit that content only to operate and improve the Services.
You are responsible for making sure you have the rights to upload and share the content.
We may process files and metadata for storage, previews, search, syncing, permissions, and collaboration.
We will not use private music files, lyrics, or unreleased content to train general-purpose AI models unless we clearly tell you first and get any consent or authorization required by law.
- International Transfers
Some service providers may be outside the EEA.
When we transfer personal data outside the EEA, we use legal safeguards such as:
- European Commission adequacy decisions.
- Standard Contractual Clauses.
- Extra technical or organizational protections where needed.
- You can contact us for more details.
- Data Retention
We keep personal data only as long as needed for the purposes in this policy.
How long we keep data depends on things like:
- Whether your account is active.
- Contract and subscription needs.
- Billing and tax rules.
- Security and fraud prevention.
- Backup cycles.
- Legal limitation periods.
- Deletion requests.
- When data is no longer needed, we delete it, anonymize it, or securely isolate it, unless the law allows or requires us to keep it.
- Your Rights
You may have the right to:
- Access your data.
- Correct your data.
- Delete your data.
- Restrict processing.
- Object to certain processing.
- Receive your data in a portable format.
- Withdraw consent at any time.
- File a complaint with a supervisory authority.
To make a request, contact privacy@adenspace.com If we act only as a processor for a workspace or team, we may direct your request to the relevant data controller.
- Security
We use reasonable technical and organizational measures to protect personal data.
These may include:
- Encryption where appropriate.
- Access controls and authentication.
- Role-based permissions.
- Backups and recovery plans.
- Logging and monitoring.
- Vendor reviews.
- Incident response procedures.
No system is perfectly secure, but we work to follow industry best practices.
- Data Breaches
If Aden becomes aware of a personal data breach, we will promptly investigate the incident, assess its scope and impact, and take appropriate steps to mitigate any risk to individuals or the Services.
Where required by law, we will notify authorities and affected individuals within the required deadlines.
- Third-Party Services
Aden may connect with third-party services such as streaming platforms, cloud storage tools, communication tools, analytics providers, and payment processors.
Those services have their own terms and privacy policies.
Aden is not responsible for third-party services we do not control.
- Marketing
We may send marketing emails and product updates where allowed by law or with your consent.
You can opt out at any time by using the unsubscribe link or emailing privacy@adenspace.com
Even if you opt out of marketing, we may still send important service messages, such as billing, account, or security updates.
- Changes to This Policy
We may update this policy from time to time.
If we make major changes, we will post the new version on aden.space and may also notify you by email or through the Services.
The date at the top shows when this version took effect.
- Contact
If you have questions or requests about this Privacy Policy, contact us:
Aden Space ApS Østerbrogade 226, st. 1, 2100 København Ø CVR: 46500016 Email: privacy@adenspace.com Support: support@adenspace.com